Under art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to state reasons and without any penalty, within 14 working days from the date of delivery of the products.
To exercise the right of withdrawal referred to in Article 5 above, the Client must send a communication to Estiara in such sense, within the terms indicated, to the address firstname.lastname@example.org or contact the number 039.8943881 and/or 039.9910418.
The sunglasses that will be returned to us will be accepted for return in respect of the following circumstances:
- The goods must be intact and undamaged. Each frame is a unique piece, made entirely by hand, and may differ from the others in the same collection for chromatic/aesthetic effect. We, therefore, ask you to pay special attention if you decide to proceed with the return of the goods.
- The goods must be returned in their original packaging, complete in all their parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc.);
- The shipment must include an original copy of the order
- The shipment, until the certificate of receipt in the warehouse indicated by the e-mail address of email@example.com, is under the full responsibility of the Customer;
- In case of damage to the goods during transport to the Customer, Estiara will inform the Customer, to allow him to promptly report their complaint to the chosen courier and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;
Estiara will not be responsible in any way for damage, theft, and loss occurred during or in any case depending on the return shipment.
In case of withdrawal, the Customer must return the products to the Sintetica Srl warehouses:
Sintetica Srl - via del Calendone 14 - 23887 Olgiate Molgora (LC) - Italy
After receiving and checking the return, Estiara will refund the returned items.
The reimbursement is:
- total for orders from ITALY
- equivalent to the partial amount paid (excluding transport costs) for orders from the EU and the rest of the world
The refund will be issued as follows, depending on your payment method, unless otherwise agreed upon contact with Sintetica Srl:
- Bank transfer: upon communication of the bank details, to be sent, regarding the order returned, to firstname.lastname@example.org
- Paypal: refund to the account used for the purchase
- Credit card: transfer cancellation
Sintetica will refund the amount due within 14 (fourteen) days from the date of receipt of the goods, following receipt of the goods and after verification of the integrity of the product(s) returned.
The customer will then be sent a confirmation email confirming the reimbursement.
The timing of credit to the account may vary from one bank to another.
In any case, the Customer will not bear any cost as a consequence of such reimbursement, except for the return costs in case he did not use the standard procedure indicated or in case the return does not come from Italy.
In any case, the Customer will lose the right of withdrawal in case Estiara ascertains that:
- the returned product and/or its accessories, and/or its packaging are not intact;
- the product is missing its external packaging and/or the original internal packaging;
- the product is missing integral elements and/or accessories.
- Any product made without following the indications provided will not be accepted and will be returned to the customer, without any refund.
In case of forfeiture of the right of withdrawal, Estiara will return the purchased product to the sender, charging the same to the shipping costs and, if already reimbursed, the price of the product.