Terms and conditions

The products for sale on Estiara.it are sold and invoiced by SINTETICA SRL (hereinafter referred to as "Sintetica"), registered office in Via De Gasperi 113, 23807 Merate (LC), headquarters in Via Calendone, 14 - 23887 Olgiate Molgora (LC), Company registered at Lecco Chamber of Commerce - REA LC-73929 of the Business Register, VAT number 00751380155, Ph. +39 039 / 99.10.418 - Fax +39 039 / 99.10.400.

For any information regarding orders, shipments, products, you can contact Sintetica by sending an e-mail to: info@estiara.it

Pictures and images on this website are for illustration purposes only.
No qualities or characteristics of the products depicted herein could be inferred from the relevant pictures.

General sale conditions

Art. 1 - Acceptance of general sale conditions.

These general terms of sale (hereinafter referred to as "Terms") concern the purchase at distance of products, made available through the Internet on www.estiara.it (hereinafter "the Site" ") in compliance with Italian law as per D.Lgs 206/2005 of the Consumers Code (" Consumption Code ") and subsequent amendments and additions.

Before entering the order, the consumer who accesses the Site for purchase (hereinafter "Customer") is required to read carefully these General Terms and Conditions that have been made available on the Site and which can be consulted at any time.

These terms of sale ("Terms of Sale") and the information referred to in art. 59 of the Consumer Code, as reported by Sintetica during the sale to the Customer, will remain valid and effective if changes and / or additions are made by Sintetica. Any changes and / or additions to the Terms of Sale will be effective from the date on which they will be communicated to the public, and consequently applied to the sale from that date.

Art. 2 - Conclusion of the contract.

The contract between Sintetica and the Customer shall be considered concluded with the acceptance, even partial, of the purchase proposal made by the Customer through the Site based on the formalities described in the following paragraphs. The contract is finalized at the time of payment, with the purchase confirmation sent by mail to the Customer.

In the event of non-acceptance of the order, Sintetica will in any case provide immediate communication to the Customer.

By placing an order in the various ways provided, according to the order form on the Site (hereafter the "Order"), the Customer declares that he has seen all the information given to him during the purchase procedure and that accepts in their entirety these General Terms and Conditions (hereinafter the "Terms").

These Terms may be printed or saved on a durable basis, following the provisions of Art. 12 of Legislative Decree 70/2003 and art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

Art. 3 - Buying methods.

The products offered for sale by Sintetica are only the ones available on www.estiara.it at the time of the Order's submission, as described in the information sheets. However, it is understood that the images supplied with the product description are for informational purposes only and may not be perfectly representative of its features, but may differ, for example, by color and size (also based on the browser and monitor used to access the Site and visualize the images). The Customer must complete the order form on the Site and send it to after having carefully reviewed the Terms, as well as the characteristics of the product and / or the products that he intends to purchase. Prior to sending the Order, a printable summary page will be displayed, in which the essential data of the Order will be included, namely the buyer's generality, the details of the goods or goods purchased, the price, the shipping costs, the terms of payment, the place of delivery and the mention of the possibility of withdrawal. The Customer shall also inform Sintetica if an invoice relating to the purchase is needed, in accordance with art. 22 D.p.R. n. 633/1972. Correct receipt of the Order is confirmed by Sintetica by an e-mail sent to the e-mail address communicated by the Customer. This confirmation message will summarize the terms of purchase, as provided for by applicable law, as well as the data entered in the Order by the Customer, so that they can verify the same and, if necessary, communicate the necessary corrections of incorrect data without delay. The customer will have 24 hours to eventually terminate the Contract and, in doing so, obtain full refund of the amount paid without penalty and without any need to state any reason. Within 24 hours of sending the confirmation message, the Order will be processed for shipment and no changes will be accepted without prejudice to Customer's rights under Art. 6. In the case of a lack of availability of all or part of the goods ordered by the Customer, Sintetica, always by mail communication, will notify the temporary inability to execute the Order and the expected waiting time by requesting the Client whether to confirm or less the Order.

Art. 4 - Prices and Payment Methods.

The prices indicated on the site are to be considered as inclusive of taxes and VAT and constitute an offer to the public pursuant to art. 1336 c.c. Any shipping costs or payment charges will in any case be communicated to the customer in advance through the site, at the time of order, or through these Terms.

The customer will be given the option to choose between different payment methods, and no commission will be applied regardless of the method selected:

  • PayPal.
    PayPal can be used by PayPal for the payment according to the specific terms of the PayPal.
  • Credit card (on Stripe).
    In the case of purchasing goods with Credit Card payment methods, the transaction will take place via a secure PayPal server or other secure server selected by Sintetica. Under no circumstances and at any stage of the payment Sintetica will be able to know the Customer's credit card information, transmitted through a secure connection directly to the bank's website managing the transaction. None of these datas will be kept by Sintetica and therefore in no case Sintetica may be held liable for fraudulent and unlawful use of credit cards by third parties upon payment.
  • Bank Transfer
    To make a bank transfer, please use the following data:
    Payee:
    SINTETICA SRL 
    VIA CALENDONE, 14 
    23887 OLGIATE MOLGORA -LC- 
    IBAN: IT 57 R 05696 51530 000004360X46 (Popolare di Sondrio Bank – Merate Branch)
    Payment description: please insert the number of the order and the customer’s name/reference
    Copy of the payment should be sent by email at info@estiara.it

In any case, in case of communications regarding payments, Sintetica will strictly comply with the privacy laws.

Art. 5 - Delivery of goods and related expenses.

Sintetica will send the Order, depending on the availability of the product as specified in paragraph 3, to the address provided by the customer within 5 days of the stipulation of the Contract.

During the creation of the eyeglasses, the Customer may be updated on the status of his Order by accessing the personal page on the Site (Account - Order).

The order expiration date may vary depending on the payment method chosen by the customer. During the holidays, there may be delays due to the closure of the company. Any change on the delivery date will be communicated to the Customer by e-mail.

Shipping expenses will be specifically indicated on the Site when placing the Order. Sintetica reserves the right to accept or not deliveries outside the Italian or European territories. In any case, for deliveries to be made outside the Italian borders, shipping charges and delivery times may vary.

Regarding the deliveries required in countries not belonging to the European Union, any import customs charges will be borne by the recipient. You are therefore asked to contact the customs authorities of your country in advance to check the costs and possible import limits.

The delivery times indicated by Sintetica must be considered as purely indicative and a delay or any delivery made with subsequent fractional shipments does not entitle the Customer to refuse the same delivery and to claim damages or compensation.

When the product or products are delivered, Customer is required to check:

  • if the number of packages delivered corresponds to what is stated in the shipping document
  • that the packaging is intact, not damaged, neither wet nor otherwise altered, even in the closure materials (adhesive tape).

Any damage to the packaging and / or the product or the lack of correspondence to the number of packages or indications must be immediately noted, giving a specific indication on the delivery document of the product to be returned to the courier.

Any problems regarding the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, as provided in this document.

Art. 6 - Right of withdrawal.

According to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may terminate the Terms and Conditions and therefore the Purchase Agreement without need to state reasons and without any penalty within 14 business days from the date of receipt of the products.

To exercise the right of withdrawal referred to in Article 5 above, Customer shall send Sintetica an e-mail, within the terms indicated, at info@estiara.it. or contact Sintetica Srl at 039.8943881 and/or 039.9910418.

The glasses that will be returned will be accepted in return as follow:

  • The goods must be intact and not damaged. Every frame is a unique piece and it may differ from the others in the same collection for the chromatic and aesthetic effects. That’s why we ask the Customer to handle the product with care if you wish to proceed with a refund.
  • The goods must be returned with their original packaging complete in all its parts (including packaging and any accompanying documentation and accessories: labels, tags, seals, etc.);
  • Copy of the receipt of the order must be included in the return expedition
  • the shipment, up to the receipt of the packaging, is under the full responsibility of the Customer.
  • if the goods are damaged during transport to the Customer, Sintetica will notify the Customer to promptly file a complaint against the selected courier and obtain the corresponding refund; The product will then be made available to the Customer, simultaneously canceling the withdrawal request;
  • Sintetica will not respond in any way for damage, theft, loss occurring during the shipment for return.

The shipping address for the return is:

Sintetica Srl - Via del Calendone 14 - 23887 Olgiate Molgora (LC) - Italy

After Sintetica Srl has received and verified the items returned, it will proceed with a refund.

Refunds are:

  • total for orders from ITALY
  • partial of the amount paid (excluding transport costs) for orders coming from the EU and Rest of the World

The refund will be issued as follows, depending on how the Customer has chosen to settle the order, unless otherwise agreed:

  • Bank transfer: after communication of the banking coordinates, to be sent, with reference of the order made, to info@estiara.it
  • Paypal: Refund on the account used for the purchase
  • Credit Card: Transaction Transfer

Sintetica will refund the sum due within 14 (fourteen) days from the date of receipt of the goods, after verifying the integrity of the returned product/s.
The customer will receive an e-mail confirming your refund.
The time for your account to be credited may vary from bank to bank. In any case, the Customer will not bear any cost because of such reimbursement, except for the costs incurred if he or she did not use the standard procedure indicated for the return or in case the return does not come from Italy.

The Customer will be denied the right of withdrawal if Sintetica determines that:

  • the returned product and / or its accessories, and / or its packaging are not complete;
  • the product is missing its outer packaging and / or the original interior packaging;
  • the product lacks the same integrating elements and / or accessories.

Any product whch will be returned without following these directions given will not be accepted and will be sent back to the Customer, without any refund.

In case of loss of the right of withdrawal, Sintetica will return to the Customer the purchased product, also charging the shipping costs and, if already refunded, the price of the product.

Art. 7 - Customer Obligations.

The buyer asserts and attests: to be a consumer as reported in art. 3 of the Consumers Code, to be of age, that the details provided within this contract are correct and true.

Art. 8 - Resolution.

Non-payment by the Customer in the times and in the ways indicated in the Order's summary page and the guarantee of the good end of the purchase are essential elements of the contract with the consequence that the lack of any of these elements will result in ipso jure's termination of the contract Art. 1456 c.c.

Art. 9 - Guarantees.

All products sold by Sintetica are covered by the 21 (twelve) hour warranty for defects of conformity, as per Title III of D.Lg. 206/2005. To benefit from warranty service, Customer must keep the invoice, or the payment receipt, together with the shipping documents.

The Warranty for Compliance Failure will apply if the relevant product has been used correctly, in accordance with its intended use and with the instructions given with the product.

If, for any reason, Sintetica is unable to return the Customer a warranty product (restored or replaced), or if the repair or replacement will be too expensive considering the value of the product, Sintetica may proceed with the reasonable reduction of the price paid, that is to say, the refund of the entire amount paid with the subsequent termination of the contract.

In case the return of the product is needed, the product must be returned by the Customer in its original package, complete in all its parts (including packaging and any documentation).

Lenses Information.

MANUFACTURER’S INFORMATION NOTE
In compliance with EC Directive 89/686/EEC and US FDA Reg. 21CFR 801.410.
Standard of reference EN ISO 12312-1.

HOW TO USE YOUR SUNGLASSES
Protection from sun radiation according to European Standard EN ISO 12312-1.

Category and type of filter: such indication is composed by a number and a letter:
The number indicates the category of the filter (protection against sun glare 0 = very limited, 1 = limited, 2 = good, 3 = high)
Estiara’s sunglasses belongs to category n. 2.
The letter indicates the type of filter (N = normal, P = polarized, F = photochromatic)
Estiara’s lenses’ filter is N.

For photochromatic lenses (F) the number indicates their category of use when they are tinted; when they are not tinted they belong to 1 category lower.

GENERAL INFORMATION
The lenses fitted in these sunglasses feature high optical precision and are impact resistant according to US FDA Reg. 21CFR801.410. They are not to be considered indestructible against strikes.
The frames are made of specially designed material to guarantee lightness, comfort and, at the same time, mechanical sturdiness.

LIMITATIONS OF USE
Not suitable for direct viewing of the sun or for viewing solar eclipses; not suitable for use as protection against UV rays from artificial light sources (e.g. tanning beds); not suitable for use as eye protection against blow or impacts; not suitable for driving at night or in poor visibility conditions.

CLEANING AND MANTEINANCE
To clean your sunglasses, use water and soap avoiding all types of solvent or alcohol. Do not use dirty or abrasive cloths which could alter the feature of their filters.
Use only original accessories and spare parts.

PRESERVATION
Keep in the cloth or hard case in a dry place at a temperature between -10°C and +35°C.

Art. 10 – Exemption of liability.

Sintetica does not take any responsibility for any disruption due to causes of force majeure or in any case not attributable to them, with particular reference to the failure to execute the Order in due time due to causes related to the use of the Internet, be it out of work.

In this case Sintetica will not be obliged to pay damages or to reimburse costs by limiting the Customer's right to the full refund of the price paid.

Art. 11 - Complaints and request for information.

Any claim or request for information may be addressed to Sintetica at the following contact details:

Ph. +39 039 / 99.10.418 – e-mail: info@estiara.it

Art. 12 - Privacy.

The personal data collected with the Order will be processed by Sintetica only for satisfying the express requests of the Customer, in compliance with Legislative Decree 196/2003 and the privacy statement on the site. Any further processing will only be approved with the express consent of the Customer.

Art. 13 - Applicable Law and Court.

The sales contract referred to in these Terms is understood to be concluded in Italy and is governed by the Italian Law.

For the settlement of any disputes relating to the application, execution, interpretation and violation of the contract

the jurisdiction belongs to the Court connected to the municipality where the Customer resides or lives, if within the Italian territory; in all other cases the jurisdiction will be exclusive of the Court of Lecco.

Art. 14 - Copyright.

Trademarks, logos and other distinctive signs on the Site belong to their respective owners. The use of trademarks, logos and other distinctive signs, including reproduction on other websites by unauthorized third parties, is prohibited. The contents of this site are protected by copyright (texts, images and graphics).

Art. 15 - Agreement.

The contract supersedes all previous agreements and understandings between the parties and constitutes the entire agreement between the parties about the contract, together with the Order, the general Terms and Conditions of use of the site and the Terms and Conditions regarding the registration service. Any variation or modification of the contract must be accepted in writing by both parties.

Art. 16 - Communications.

All communications between the parties must be written and sent to the address of the other party indicated in the contract and in the Order.

Art.17 - Language.

This contract is drawn up in two versions: Italian and English.

For any differences in translation, the Italian version will prevail.

The parties state that they have specifically discussed and expressly approved for the purposes and for the effects of art. 1341 and 1342 c.c. the following contract terms: Art. 1 - Acceptance of the general sale conditions; Art. 2 - Conclusion of the contract; Art. 3 – Buying methods; Art. 5 - Delivery of goods and related expenses; Art. 6 - Right of withdrawal; Art.8 - Resolution; Art. 10 - Exemption of liability; Art. 13 - Applicable Law and Court.

Customer's personal data are processed in compliance with Legislative Decree no. 196 of June 30, 2003


Privacy Policy of www.estiara.it

This Application collects some Personal Data from its Users.

Data Controller and Owner
Sintetica S.r.l. – Via del Calendone, 14 – 23887 Olgiate Molgora, Lecco (Italy)
Owner contact email: sintetica@sintetica-srl.it

Types of Data collected
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage data, email address, first name and last name.
Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
The Personal Data may be freely provided by the User, or collected automatically when using this Application.
Any use of Cookies - or of other tracking tools - by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.
Failure to provide certain Personal Data may make it impossible for this Application to provide its services.
Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Place
The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data
The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Analytics, Displaying content from external platforms, Handling payments, Infrastructure monitoring, Interaction with external social networks and platforms, Remarketing and behavioral targeting, Traffic optimization and distribution and Contacting the User.
The Personal Data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Analytics
Contacting the User
Displaying content from external platforms
Handling payments
Infrastructure monitoring
Interaction with external social networks and platforms
Remarketing and behavioural targeting
Traffic optimization and distribution

Cookie Policy
This Application uses Cookies. To learn more and for a detailed cookie notice, you may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action
The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning services or the collection and processing of Personal Data upon request.

System logs and maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
This Application does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Information about this privacy policy
The Data Controller is responsible for this privacy policy.

Definitions and legal references

Personal Data (or Data)
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
Usage Data
Information collected automatically from this Application (or third party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
User
The individual using this Application, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.
Data Subject
The legal or natural person to whom the Personal Data refers.
Data Processor (or Data Supervisor)
The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.
Data Controller (or Owner)
The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
This Application
The hardware or software tool by which the Personal Data of the User is collected.
Cookies
Small piece of data stored in the User's device.


Legal information
Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and, about Cookies, under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC.
This privacy policy relates solely to this Application.